Assign tickets via multiple algorithms
Use multiple assignment algorithms to assign tickets to the agents. Assign queries to each of the available agents via round-robin distribution or balanced distribution. Select a routing algorithm that serves best for your organization.
Run parallel routing rules
Select a routing algorithm that works efficiently and faster for your teams. Defined rules will run parallely.
Assign tickets to active agents
Increase the response time of solving queries. Allocate tickets only to the active agents. Automate the ticket assigning process and resolve queries at a faster pace.
Great product and good support. Execution was easy and fast.
GAURAV HAZRATIIndusInd Bank
Balance ticket distribution
Employ a balance ticket algorithm while allocating tickets to the agents. Assign the tickets equally among the agents for optimal customer support.
Ticket distribution limit
Allot tickets to the officials who have no ticket assigned. Use routing algorithms to stop the tickets allocation to the agents who already have tickets.
Rule based routing
Apply rule-based routing to assign tickets to skilled agents. Give urgent tickets to the dedicated agents for faster and smoother resolution.