Create a branded help center. Fill it with informative content. Let the customers find their own answers themselves on any device.
Our AI evinces relevant articles based on customer’s queries. It eases out customer’s problems at a faster pace.
Know customer reviews by integrating the knowledge base to google analytics. Improve your content on the basis of data analytics.
Systematize your content by giving requisite topics and keywords to it. Apply the visual settings to let the customers find what they need.
Understand how your subscribers interact with your email marketing efforts by tracking conversion rates on your homepage dashboard.
Removing the chaos of answering the same questions back and forth.
Knowledge base software automatically deviates customers to the right article.
Knowledgebase resolves customer’s queries by directing them to the relevant articles. It saves time by dissolving the need for an agent to solve a query.
Effective Knowledgebase software reduces the time for query resolution. It leaves a customer happy and satisfied with the faster service.
A great knowledge base guide not only resolves customer’s queries. Its comprehensive guide trains the agents as well.
Knowledgebase system is SEO enabled. It allows the customers to discover you through search engines.
SBI Life Insurance
Aditya Birla Capital