Be a travel guide to your customers
Make your customers’ traveling easier through perfect deals. Relish their experience with ceaseless support- across all channels. Consolidate all interactions under a single integrated platform.
- Orchestrate interactions through integrating facebook,whatsapp and other portals.
- Boost personal conversations with customers previous bookings.
- Resolve customer’s issues incessantly.
Engage guests through their history
Know what your customer’s history is. Engage them further on the basis of their past purchases. Fetch their loyalty through relevant conversations and interactions.
- Use customer data to reacces past purchases of customers.
- Utilize the customer information to look at what to resolve first on a contextual basis.
- Settle customer’s issues quickly with their information at hand.
- Rearrange customer’s data by consolidating it with other business applications.
Let your chatbots do your work
Save your time and deliver faster customer service through chatbots. Don’t let your customers wait for your availability when they need you most.
- Automate the responses for most asked queries.
- Be available to the customers when they need you.
- Figure out the complex queries and allocate it to the agents to resolve them.
- Know the requirements of prospects to turn them into leads.
Working together is success
Be patient with your customers when they are impatient. Serve them efficiently through team work. Collaborate all your customer service operations to deliver what your customers deserve- Show them empathy and inspire them by solving even their minuscule issues.
- Adopt contextual collaboration as a new approach to simplify customer’s issues rapidly.
- Grant the tasks to your team officials for faster query dissolution.
- Allow third party apps to solve issues if required.
Listen to guests’ feedback
Leverage guests’ feedback to improve their experience. Hear what they say about you through reports and analytics. The purpose of a business is to create a customer who creates other customers. Let your services be reflected back in Feedback.
- Predict sales and illuminate customer’s experience.
- Collect feedback through NPS surveys and know loopholes.
- Employ a real-time dashboard to monitor your productivity to craft quick decisions.